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Report: 43% of customers really feel transparency is essential for optimistic AI improvements

Hear from CIOs, CTOs, and different C-level and senior execs on knowledge and AI methods on the Future of Work Summit this January 12, 2022. Learn more

According to a brand new research by Cogito, 26% of customers imagine synthetic intelligence is misunderstood.

The survey, which was designed to seize customers’ understanding of AI, their total notion and utilization, and any apprehensions associated to knowledge privateness and regulation, discovered that almost half of customers (45%) imagine AI helps workers by making advanced duties simpler. An extra 22% imagine AI takes the mundane, repetitive tasks away, in order that they don’t should do the work themselves.

Consumers’ perceptions of AI had been typically approving, with 43% viewing the know-how as a robust, optimistic innovation, regardless of some lingering hesitations. Specifically, when requested about the perceptions of AI in the workplace, 15% of respondents view AI as a possible menace to jobs.

One of probably the most vital highlights from the research explored the sentiment customers have in the direction of regulation and the business requirements of conduct. When it involves regulating AI-enabled instruments, the survey discovered that solely 17% of respondents didn’t care about regulation. Thirty-three % acknowledged they might really feel extra snug with the know-how with elevated federal regulation, and 39% acknowledged they might really feel extra snug if manufacturers had a extra clear code of apply.

Further, practically half of respondents (43%) stated they might have a extra optimistic notion of an organization and AI if corporations had been extra specific about their use of AI, the info collected, and the way it’s used. Regardless of federal or company-level regulation, the survey strengthened the collective must create efficient and honest know-how for everybody.

Two-thirds (77%) of customers are very probably or considerably more likely to belief suggestions knowledgeable by AI-enabled instruments, regardless of 56% not understanding what AI-enabled instruments observe. With the AI market rising at record rates of adoption, AI creators and the business at giant have to be extra specific concerning the know-how’s position and the support it provides to create a extra productive, trusting, and open-minded future of labor, the place AI and people can work in symbiosis.

Market analysis firm Dynata performed this survey of 1,000 U.S. customers (ages 18-65+) on behalf of Cogito.

Read the full report by Cogito.


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